Find out about all the most common excuses used to delay orders or to avoid taking responsibility for mistakes.
Learn in a few steps how to verify essential information so you don't waste time or money.
Here you can learn how Alibaba's customer service works and how its "specialized" representatives handle each case, and whether TRADE ASSURANCE really protects you.
Learn how to communicate, what to communicate, and how to do it to avoid excuses, problems, and "misunderstandings".
From NDA and NNN agreements to the business license verification, the Unified Social Credit Code, etc.
Learn how to proceed so you are not negatively impacted and can ensure the supplier/manufacturer fulfills the terms of the order, and share information with us that may help other users.
Learn what to share and how to share it with us so that our community has the best and most comprehensive information possible and avoids more cases like yours, or at least, so that no one else has problems with those you did business with.
We'll keep you updated on our social media channels about all the important updates for you to avoid problems, as well as new additions to the blacklist.